Resolved - Support have been able to restore full service. Further investigation with our development team will be required to isolate the root cause, however full service is restored. We have also identified and resolve a minor bug with our release versions, which was meaning that any users connecting on Minecraft client version 1.17.1 were only able to route via Hub-03, this has now been resolved.
July 18, 2021 - 16:25 (Europe / London)
Investigating - Support have isolated the issue to the Hub-02 server, traffic is now being re-routed via Hub-03.
July 18, 2021 - 15:52 (Europe / London)
Investigating - We are currently investigating issues connecting to some of our hub infrastructure. Support are investigating.
July 18, 2021 - 15:46 (Europe / London)