ATLAS Media Group Status Page

Some systems are experiencing issues.

ATLAS Media Group Status Page

The latest status updates from the team. Updates provided on known and ongoing incidents.

Past incidents

Reported

3 hours ago

We are aware of ongoing issues with our VPSCP and our support team are investigating.

Redditch DC - Maintenance to Storage & App Servers

3 hours ago
Complete
Affected Components: VPS Control Panel, Universeodon Database, Universeodon Queue & Content Processing Service, Universeodon Website, Universeodon Relay, Billing Panel, Blog, MastodonApp.UK Website, MastodonAppUK Database Service and MastodonAppUK Queue & Content Processing Service
3 hours ago

We have now reached the point where all services except the SN VPSCP are fully operational. We're going to raise a new incident for the VPSCP which will be investigated later on today.

4 hours ago

We have now completed the restoration of service to some of our direct downstream customers. We are now moving on to restore the outstanding services including the Universeodon Relay, FediMedi, The Superior Networks VPSCP and Billing panel and other associated services.

7 hours ago

MastodonAppUK is now back operational, we do have reduced capacity for the site currently both with regards to the website itself and our back-end content processing. Universeodon content processing is coming back online and the website is at it's standard capacity (Which is unfortunately always reduced at the moment).

We are continuing to work to stabalize the infrastructure after these major upgrades and are working to get everything operational as quickly as possible.

8 hours ago

We have managed to partially restore the MastodonAppUK Service, we're currently working to now get Universeodon back online and will resume work for one of our downstream customers who is also experiencing network issues as a result of this change.

10 hours ago

We are continuing to work to restore customer connectivity at our Redditch location and will have a further update shortly.

10 hours ago

We continue to see major issues with our new networking environment. We are currently prioritising bringing our dedicated server and colo customers that have been impacted back online after which we will resume restoration of our other service offerings.

11 hours ago

We have now managed to restore the internal network to the site with the upgraded hardware. We're working now to get public access to our load balancer infrastructure restored before we move on to restoring services. Apologies again for the extended delay in this process.

12 hours ago

We have continued to experience issues with our new networking setup. Our team are working hard to resolve the issue as quickly as possible.

13 hours ago

We are now starting the next phase of work which will involve a loss of networking for a short period of time while we replace some of our core networking infrastructure. We will provide updates as we progress.

14 hours ago

We have completed the first stage of the maintenance updating the underlying storage systems firmware and software to the latest release. We're confirming that all services are operational again at this time before we commence the next phase of works.

14 hours ago

We are going to commence maintenance at this time. Further updates to follow.

No incidents reported.

No incidents reported.

No incidents reported.

No incidents reported.

Fixed

4 days ago

We have manually switched the primary load balancer across the hosts to ensure our valid primary LB and it's associated config and certificates are working as expected. We will undertake remediation work on our secondary LB to ensure it is in a suitable position for future failover events.

Reported

4 days ago

We're investigating issues with configuration issues relating to our secondary load balancer host. We are working to resolve the issues.

No incidents reported.