TEST TEST TEST
TEST TEST TEST
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Disrupted
12 Sept 2021 17:57 Europe / London:
Support have identified the root cause to be within the IPTables configuration, and unfortunately at the current time there is no good mitigation we can put in place.
As a temporary work-around users are asked to connect using https://vpscp.superior-networks.com:4083 rather than without the port. We apologies for any disruption this is causing.
12 Sept 2021 14:34 Europe / London:
Support are investigating an outage of the Superior Networks VPS Control Panel.
Client Services are not impacted, the ability to manage your servers will temporarily be unavailable.
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Disrupted
25 Sept 2021 14:02 Europe / London:
Maintenance has now been completed. Thank you for your understanding.
25 Sept 2021 13:48 Europe / London:
The bungee has now been opened up from maintenance mode. Freedom-01, Hub-03 and Events-01 are all now up and running. The MB Project Server and development servers will be updated now.
25 Sept 2021 13:30 Europe / London:
Due to some significant additional and un-expected complexities with the events server the maintenance window is currently over-running. We will be bringing the core bungee, hub and events server back online shortly with the Freedom gamemode to follow shortly after, and supporting servers such as our development server and Master Builder servers to come online after that. We hope all maintenance will be completed by 14:00 Europe / London.
18 Sept 2021 23:14 Europe / London:
We will be performing updates to the network bungee configuration for some of our core bungee wide plugins. During this time the network will be temporarily unavailable.
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Maintenance
18th Sept 23:12 Europe / London: Support believe the service is now stable and we are closing this incident as a result.
18th Sept 15:27 Europe / London: Support have performed a full upgrade of the Flarum software to bring it up to date and to the latest version in the hopes it will force the re-generation of some of the service files which appear to be missing or otherwise corrupted. So far this appears to have restored service, however support are continuing to monitor the situation closely.
14th Sept 21:17 Europe / London: The fault has re-surfaced and continues to be intermittent. It appears that it will crash mid-way through your session and be visibly broken on a hard reload of the webpage. Support will continue to troubleshoot the fault.
14th Sept 21:15 Europe / London: After making some configuration tweaks to the way the forums are cached and a reboot of the server we appear to have some level of stability back, support will continue to monitor the situation.
14th Sept 20:56 Europe / London: Support are investigating intermittent faults on the TotalFreedom Forums resulting in a lack of content being returned to users. Updates to follow.
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Down
Our team will be performing maintenance and patching to the ATLAS Corporate blogging platform to bring it up to date and ensure we’re ready to get back to live events and other updates for those of you who follow the blog!
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Maintenance
We are performing maintenance to our Skyblock Gamemode to bring it into “Onlinemode”. As part of this there are various additional configuration changes that are required. We will update you when we have an ETA For restoration of service.
Update 29th Aug 2021 - 15:04 GMT +01:00 (BST): We have decided to roll back the change to onlinemode = true due to some complexities that we ran into when we attempted to make the change. Our team will investigate and look to re-launch the change at a later date.
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Maintenance
Complete - Monitoring suggests all services are restored. If you are experiencing issues please raise a ticket with support.
August 14th 2021 - 15:38 Europe / London
Monitoring - The French Region servers have now restarted and updates have been applied. We are now monitoring to ensure all services are fully restored.
August 14th 2021 - 15:26 Europe / London
In Progress - The French Region servers are now re-starting. Updates to follow.
August 14th 2021 - 15:09 Europe / London
In Progress - We are now shutting down the TF Gamemode and will be performing the restart of the network very shortly.
August 14th 2021 - 15:00 Europe / London
Scheduled - We will be performing routine patching to our core infrastructure, which will require a re-start of all customer facing VPS’s within the region. We expect the overarching outage to take up to an hour to complete, with client services being restored at different times.
For the TotalFreedom servers we expect partial service to be restored towards the end of the hours maintenance, with full service restored after that.
July 17, 2021 - 15:00 Europe/London
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Maintenance
Resolved - All services are now fully operational. Thank you for your understanding.
July 31, 2021 - 16:17 Europe/London
In Progress - The core Database Maintenance has now been completed and has been a success. Further work will be required in the future to make further enhancements. The TotalFreedom Forums and the Superior Networks Billing panel are now back online. The TotalFreedom Minecraft Infrastructure is currently being restored.
July 31, 2021 - 16:03 Europe/London
In Progress - Maintenance is now under way. We will update when we are starting to restore service.
July 31, 2021 - 15:00 Europe/London
Scheduled - We will need to take one of our core database servers, DB04 offline for planned maintenance to resolve a fault with the help one of our vendors. As a result any services which use this database will be unavable temporarily.
July 19, 2021 - 12:01 Europe/London
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Maintenance
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