Monitoring has detected the ATLAS Blog and Superior Networks Billing panel have gone offline, we are investigating.
We narrowed the issue to DB05 which both services use which appeared to be unavailable at the time. It is unclear why the DB server was unreachable at this time and we will be looking to re-build our DB infrastructure in the near future to mitigate any future issues of this kind.
16th April 2025
No incidents reported
15th April 2025
No incidents reported
14th April 2025
MastodonAppUK Outage
We are investigating an outage on MastodonApp UK which appears to have been offline since 02:48AM UK Time today.
All systems operational.
The issue appears to be the result of connectivity and authentication issue with our database, further investigation will be required later today to see if we can find a root cause beyond this. The site is now back online and we continue to monitor for any further issues. Due to the extended downtime and issues we are aware that some content may not be processed now due to the limits on our content processing and there may be delays or missing federated content in addition to this due to the 7 hour outage.
13th April 2025
No incidents reported
12th April 2025
No incidents reported
11th April 2025
No incidents reported
10th April 2025
No incidents reported
9th April 2025
MastodonApp.UK - Outage
We're seeing ongoing outages identified by active monitoring, support are investigating.
All systems are operational.
We have restarted the database service and all systems have returned to normal, we will continue to monitor the situation.
We believe we have narrowed the issue down to an issue with the database server. We are investigating the issue at this time.
Universeodon.com outage
Monitoring has detected a major outage on Universeodon.com - Support are investigating.
System appears to still be healthy so closing this incident.
We have now re-added Web-02 to our load balancer group and restarted services on Web-01, the site is currently operating as expected and we will continue to monitor for any further issues.
We have identified an issue with our Web-01 web server node which has ran out of resources and caused the processed to lock and at the same time our web-02 node was never re-added to our load balancer. We're working to restore both issues at this time to restore full capacity to the system.
