Some systems are under maintenance.
The latest status updates from the team. Updates provided on known and ongoing incidents.
The main website for the ATLAS Media Group Team
The ATLAS Media Group Ltd. Blog Platform
Service which hosts static content across a number of our parked and inactive domains.
The primary billing panel for the Superior Networks clients.
The VPS Control panel for Superior Networks Customers.
The main Superior Networks website.
Our servers in the French location.
Our new London Region for Superior Networks
The mastodonapp.uk site
The database service storing appropriate content for the service
Handles the processing of content both internally to our server as well as communicating with remote servers
Storage for all videos, pictures and other content on the site
Used to handle delivery of e-mails to users
Search capability for MastodonApp.UK
The Universeodon public website
Universeodon's Database
The Universeodon Queue and content processing service.
Universeodon Media Storage
Universeodon's Advanced / full text search service.
Universeodon e-mail service
The ActivityPub relay hosted on relay.universeodon.com
Located in the London Region | Legacy Server
Located in the France Region
Located in the London Region
We will be updating MastodonAppUK to the latest version of Mastodon. During this time there will be a short outage while we restart the web server and run the relevant migrations.
We expect the maintenance overall to take approx 1 hour with an outage of approx 10 mins to complete the switch over.
The maintenance is now underway. Due to other commitments the maintenance did start slightly later than planned. We expect the outage itself to be kept to a minimum.
We need to perform routine maintenance to our physical hardware located within the Redditch Data center. As part of this we will need to take all services offline for a short amount of time while we apply system and security updates to our shared storage pool and restart the underlying host. We will also be performing patching and upgrades to our application hosts during this time and will be failing over our applications across the nodes in the environment.
We expect the maintenance itself to take approx 3 hours with a short outage of up to 30 mins throughout this while we take the environment offline for full system restarts and hardware improvements.
No incidents reported.
We will need to perform a restart of DB05 to apply OS Level patches to the VM Running the Database Service. During this time the following services will be impacted:
Maintenance is expected to take no more than 1 hour to complete.
We are going to be applying essential OS Updates to the TF Panel. Access to the panel will be limited for the next 30 mins.
Service has now been restored.
We are investigating issues where our ci build server is failing to provide new builds of Scissors. Updates to follow.
Maintenance has been completed without issue.
This is a Maintenance Notification
We will need to perform a restart of the entire TF Network to allow for DB03 to be restarted. This is essential as we need to apply various updates to the DB Server.
Full service has now been restored.
We currently are only seeing issues between the VPS Control Panel and our London Region. We're continuing to monitor the situation and will be releasing the additional IPV4 capacity and processing orders as soon as connectivity has been restored.
Our VPSCP is currently experiencing network communication issues with the servers within our French and London Regions. We believe this is due to the server being hosted on 3rd party infrastructure which is currently suffering from maintenance to their core backbone. This is impacting our ability to provision additional IPV4 capacity and manage the VPS Infrastructure.
We have now released additional capacity into the London Region.
We are working to add additional IPV4 capacity to our London region, which at the current time has been fully utilised. This is preventing the deployment of some client orders. We aim to have the issue resolved within the next 1 hour.
The 3rd party provider that hosts the Freedom Servers physical infrastructure have now concluded their maintenance and we have been able to restore full service as of around 1 hour ago.
We have been made aware that the upstream provider for our Freedom game-mode server are currently performing essential maintenance to their network backbone. As a result we're seeing significant disruption when attempting to connect from the Superior Networks Infrastructure to this 3rd party companies network. For the time being the Freedom server and dev environments hosted on MC-02 have been taken offline.
It appears the root cause of these issues is scheduled maintenance to one of the physical hosts network backbone which powers the server. Status page being updated accordingly.
We are investigating issues impacting player connectivity to the TF Network.
Upon further investigation, we believe this is being caused by certain customers trying to download / access resources that are impacted by a 3rd party's major network maintenance. We are not seeing any performance issues within our region and connectivity to other common infrastructure providers. We will continue to monitor the situation.
We are seeing reports of poor network connectivity within our London region impacting a number of services. Support are currently troubleshooting the issue.
We are fully satisfied that the mitigation steps put in place yesterday have stuck and the network bungee is operating as expected.
We have re-started the network bungee software. At the current time we believe the fault to be linked to some background OS Updates that were applied earlier today which included critical Java patches. We believe the restart to the network bungee resolved the issues we have been seeing with failing to connect.
We have identified a major issue with the Network Bungee to the TF Network which is preventing players connecting. Urgent maintenance is currently being undertaken to resolve the issue.
No incidents reported.