All systems are operational.
The latest status updates from the team. Updates provided on known and ongoing incidents.
The main website for the ATLAS Media Group Team
The ATLAS Media Group Ltd. Blog Platform
Service which hosts static content across a number of our parked and inactive domains.
The primary billing panel for the Superior Networks clients.
The VPS Control panel for Superior Networks Customers.
The main Superior Networks website.
Our servers in the French location.
Our new London Region for Superior Networks
The mastodonapp.uk site
The database service storing appropriate content for the service
Handles the processing of content both internally to our server as well as communicating with remote servers
Storage for all videos, pictures and other content on the site
Used to handle delivery of e-mails to users
Search capability for MastodonApp.UK
The Universeodon public website
Universeodon's Database
The Universeodon Queue and content processing service.
Universeodon Media Storage
Universeodon's Advanced / full text search service.
Universeodon e-mail service
The ActivityPub relay hosted on relay.universeodon.com
Located in the London Region | Legacy Server
Located in the France Region
Located in the London Region
We will be updating MastodonAppUK to the latest version of Mastodon. During this time there will be a short outage while we restart the web server and run the relevant migrations.
We expect the maintenance overall to take approx 1 hour with an outage of approx 10 mins to complete the switch over.
We need to perform routine maintenance to our physical hardware located within the Redditch Data center. As part of this we will need to take all services offline for a short amount of time while we apply system and security updates to our shared storage pool and restart the underlying host. We will also be performing patching and upgrades to our application hosts during this time and will be failing over our applications across the nodes in the environment.
We expect the maintenance itself to take approx 3 hours with a short outage of up to 30 mins throughout this while we take the environment offline for full system restarts and hardware improvements.
No incidents reported.
No incidents reported.
No incidents reported.
No incidents reported.
Service is fully operational.
A fix has now been rolled out to move the intensive read/write operations from the server running our primary database server onto some of our other infrastructure. We're confident this should resolve the poor performance that has been observed and will be monitoring over the coming 24 hours.
Apologies for the late update on the last comment, we incorrectly posted it on a previous incident. We have one final attempt we will make tonight to restore full performance to the environment and should this not work we will look to roll back the production impacting changes and get some sleep.
We are actively trying to push out a new infrastructure component to take the load off our primary database node, however data replication has been failing and we're working to identify the root cause of this new issue.
We are currently working to deploy a database replica on a new physical host which will allow us to move the cause of the heavy IO Usage onto that node and away from our current primary database node. Once complete we should start to see the site stabilize.
We have identified an issue with the way our database server is taking backups which is resulting in connectivity to the database hanging. During this time the website will be non responsive.
No incidents reported.
No incidents reported.