MastodonApp.UK & Universeodon.com & PixelFedapp.UK - Outages Tuesday 10th September 2024 13:21:06

I've made a further fix to our underlying infrastructure and believe I've managed to rectify the intermittent connectivity fault. I still need to resolve issues with a large number of members home timelines but that should be a lot smoother now this issue is resolved.

Universeodon is partially operational at this time. We are still seeing intermittent issues where the root cause remains unclear. Due to a series of other urgent issues that have come up I've not yet had time to fully troubleshoot the issues but will look to get this intermittent outage issue resolved ASAP.

Universeodon.com continues to have major disruption and ongoing issues. We have had to remove the corrupted redis database which has resulted in any sidekiq / content processing data being lost which we expect to be almost no data, however this has also resulted in some feeds such as home feeds being lost and needing re-creation. We're running into major issues when we try to regenerate the home feeds at this time and do not have capacity to continue working on the issue right now.

We have been able to fully restore MastodonApp.UK to normal operations. Unfortunately we're having much bigger issues when it comes to getting Universeodon.com operational due to a corrupted component (Redis) which is currently resulting in a full service outage while we look to minimise the data corruption issues there.