Network Outage - Redditch Location Tuesday 23rd September 2025 14:57:00
Our primary router within our Redditch location appears to have gone offline. We are currently investigating the root cause of the issue. This will be having an impact to MastodonAppUK and Universeodon at this time.
Service is fully operational and queues have cleared.
We are continuing to monitor the length of queues, we have just under 200k jobs currently outstanding with around a 40-50 min lag depending on the specific queue. I'm reluctant to push the processing any further than it already is as it may start to negatively impact the site. I will take another look in the morning and make sure everything has fully recovered as expected.
Our colo provider has been able to restart our networking gear and we've restarted our services to get the site online. We are now clearing through a backlog of content processing jobs which are coming in from while the site was offline so there might be some delays on content loading through, we will continue to monitor while queues are busy.
We are waiting on an update from the remote hands team at the site to confirm the status of our equipment. Once I have an update I will share it with you all.
