Maintenance - Redditch DC Network Upgrade Thursday 13th November 2025 13:30:24

We're running into a lot of issues getting our storage server to re-connect to the network as well as our second app server, until these are fully online we won't be able to get service restored. We're working as fast as we can to bring everything back online. Apologies for the delay.

The changes should now be complete, we're working to get the servers re-connected and operational as the second server is having some issues with network connectivity. Once this is complete the site should be restored. We're working as fast as we can to get everything operational.

Getting the new gateway operational is taking a bit longer than we expected. We're now hoping to get everything restored by 15:00 UTC. Apologies for the delay.

The upgrades to our storage server have completed and all is operational there now. We're monitoring it to ensure it remains stable and will shortly be powering down our gateway to replace it with the new one.

We have taken the time to also complete the cable adjustments while the server was upgrading so we hope that once the gateway switch is complete and everything is back up and running there that we should have all systems operational with relative ease.

We're currently performing a software update to our existing gateway device to ensure the new one and the old one can run the latest firmware and that there are no issues with the move.

Maintenance is now under way and we've shut down our application servers.

The first step now for us is to apply the relevant updates to our underlying storage server, we can't do this while the applications are running easily without risking issues with the VM's access to the underlying storage so we're working through this now. Once that is complete we need to swap out the gateway device which has been causing us significant issues over the last couple of months.

We will later also need to make some cabling changes however this should all be on our APP-2 server and we should be able to get the site operational before we make these changes, it will impact our ability to run content processing but it shouldn't cause further site outages.