We are seeing major performance issues with our database service which is causing partial outages to Mastodonapp.uk. We are working to identify and resolve the root cause.
This issue has been resolved.
We are monitoring the database service going forward, we know this issue is being caused by the high processing needs of our content processing service however we're unable to switch the processing onto a more efficient connection type due to a bug we have yet to identify. We hope that once we complete the software update to Mastodon this bug should be resolved.
2nd January 2024
No incidents reported
1st January 2024
No incidents reported
31st December 2023
No incidents reported
30th December 2023
No incidents reported
29th December 2023
No incidents reported
28th December 2023
No incidents reported
27th December 2023
No incidents reported
26th December 2023
No incidents reported
25th December 2023
No incidents reported
24th December 2023
No incidents reported
23rd December 2023
MastodonApp.UK Full Text Search Issues
The Elasticsearch instance currently running for MastodonApp.UK is experiencing some sort of issue which is preventing search operations running. Support are investigating the issue.
We have deployed new infrastructure and re-build our search system from the ground up. Everything should now be working as expected.
We have not progressed the work to restore the full text search capability as of yet, we will re-build the required infrastructure shortly.
22nd December 2023
VPS Control PanelIssues with Primary Load Balancer
We are investigating an issue with one of our production fleet servers which appears to be causing major disruption across our services. We are working to identify and resolve the root cause.
The issue appears to be fully resolved.
We have localised the issue and it appears to be a fault with the primary load balancer server we currently use which manifested itself as a prod-lon-dedi-01 fault. Incident title updated.
