All systems are operational.
The latest status updates from the team. Updates provided on known and ongoing incidents.
The main website for the ATLAS Media Group Team
The ATLAS Media Group Ltd. Blog Platform
Service which hosts static content across a number of our parked and inactive domains.
The primary billing panel for the Superior Networks clients.
The VPS Control panel for Superior Networks Customers.
The main Superior Networks website.
Our servers in the French location.
Our new London Region for Superior Networks
The mastodonapp.uk site
The database service storing appropriate content for the service
Handles the processing of content both internally to our server as well as communicating with remote servers
Storage for all videos, pictures and other content on the site
Used to handle delivery of e-mails to users
Search capability for MastodonApp.UK
The Universeodon public website
Universeodon's Database
The Universeodon Queue and content processing service.
Universeodon Media Storage
Universeodon's Advanced / full text search service.
Universeodon e-mail service
The ActivityPub relay hosted on relay.universeodon.com
Located in the London Region | Legacy Server
Located in the France Region
Located in the London Region
No incidents reported.
It looks like our database was running behind in archiving some of it's real time snapshots to our external off-site backup service. We can see free space is continuing to increase on the server as it's catching up after last nights network disruptions.
We have increased the boot disk capacity for our primary DB Server and we're working to ensure everything on the DB server is running as expected. We will continue to monitor the situation.
We have identified the issue as relating to the disk space on our primary DB Server. We are working to identify why the storage has filled up so quickly and restore service ASAP.
Monitoring has detected an outage on MastodonAppUK, we are investigating the issue.
We have resolved all of the outstanding configuration issues and full service has been restored.
We think we have identified the issue, due to some underlying infrastructure changes that we undertook as part of replacing our old network hardware some of our web server configurations have been invalid. We have confirmed this fix on MastodonAppUK and Universeodon and are working to ensure it is present on all other servers now.
We're investigating an issue relating to our new networking configuration across our services. It looks to be impacting some users ability to interact with the sites due to misconfigurations of our load balancer and network security settings.
We have identified the misconfiguration in our load balancer infrastructure and can confirm full service has been restored.
We are aware of ongoing issues with our VPSCP and our support team are investigating.
We have now reached the point where all services except the SN VPSCP are fully operational. We're going to raise a new incident for the VPSCP which will be investigated later on today.
We have now completed the restoration of service to some of our direct downstream customers. We are now moving on to restore the outstanding services including the Universeodon Relay, FediMedi, The Superior Networks VPSCP and Billing panel and other associated services.
MastodonAppUK is now back operational, we do have reduced capacity for the site currently both with regards to the website itself and our back-end content processing. Universeodon content processing is coming back online and the website is at it's standard capacity (Which is unfortunately always reduced at the moment).
We are continuing to work to stabalize the infrastructure after these major upgrades and are working to get everything operational as quickly as possible.
We have managed to partially restore the MastodonAppUK Service, we're currently working to now get Universeodon back online and will resume work for one of our downstream customers who is also experiencing network issues as a result of this change.
We are continuing to work to restore customer connectivity at our Redditch location and will have a further update shortly.
We continue to see major issues with our new networking environment. We are currently prioritising bringing our dedicated server and colo customers that have been impacted back online after which we will resume restoration of our other service offerings.
We have now managed to restore the internal network to the site with the upgraded hardware. We're working now to get public access to our load balancer infrastructure restored before we move on to restoring services. Apologies again for the extended delay in this process.
We have continued to experience issues with our new networking setup. Our team are working hard to resolve the issue as quickly as possible.
We are now starting the next phase of work which will involve a loss of networking for a short period of time while we replace some of our core networking infrastructure. We will provide updates as we progress.
We have completed the first stage of the maintenance updating the underlying storage systems firmware and software to the latest release. We're confirming that all services are operational again at this time before we commence the next phase of works.
We are going to commence maintenance at this time. Further updates to follow.
No incidents reported.
No incidents reported.
No incidents reported.
No incidents reported.
We have manually switched the primary load balancer across the hosts to ensure our valid primary LB and it's associated config and certificates are working as expected. We will undertake remediation work on our secondary LB to ensure it is in a suitable position for future failover events.
We're investigating issues with configuration issues relating to our secondary load balancer host. We are working to resolve the issues.