We have provided additional diagnostics data to the vendor and continue to wait for their response. We will continue to look at mitigations and ultimately moving away from this vendors hardware however as we've been able to mitigate the active impact we're going to close this incident.

We are continuing to see random outages of our gateway device which have now resulted in further significant incidents and impact to service. We're continuing to work to resolve the situation.

It looks like the disruption we saw is related to the ongoing issues with our gateway router which caused a temporary interuption to traffic routing to and from our servers. We're attempting now to get access to the remote gateway to perform a restart which should resolve the situation.

We're seeing major networking disruption at our Redditch DC - We are investigating.