Some systems are experiencing major issues

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Real time service status from across the ATLAS Media Group portfolio

Past Incidents

28th October 2022

Freedom Minecraft Server Freedom Server - Network Backbone Maintenance

We have been made aware that the upstream provider for our Freedom game-mode server are currently performing essential maintenance to their network backbone. As a result we're seeing significant disruption when attempting to connect from the Superior Networks Infrastructure to this 3rd party companies network. For the time being the Freedom server and dev environments hosted on MC-02 have been taken offline.

  • The 3rd party provider that hosts the Freedom Servers physical infrastructure have now concluded their maintenance and we have been able to restore full service as of around 1 hour ago.

    • Network Bungee TF Network - Connectivity Issues

    We are investigating issues impacting player connectivity to the TF Network.

  • It appears the root cause of these issues is scheduled maintenance to one of the physical hosts network backbone which powers the server. Status page being updated accordingly.

    • London Region London Region - Poor Network Connectivity

    We are seeing reports of poor network connectivity within our London region impacting a number of services. Support are currently troubleshooting the issue.

  • Upon further investigation, we believe this is being caused by certain customers trying to download / access resources that are impacted by a 3rd party's major network maintenance. We are not seeing any performance issues within our region and connectivity to other common infrastructure providers. We will continue to monitor the situation.

    • Network Bungee Login Issues to TF Network

    We have identified a major issue with the Network Bungee to the TF Network which is preventing players connecting. Urgent maintenance is currently being undertaken to resolve the issue.

  • We are fully satisfied that the mitigation steps put in place yesterday have stuck and the network bungee is operating as expected.

  • We have re-started the network bungee software. At the current time we believe the fault to be linked to some background OS Updates that were applied earlier today which included critical Java patches. We believe the restart to the network bungee resolved the issues we have been seeing with failing to connect.

    • 27th October 2022

    No incidents reported

    26th October 2022

    No incidents reported

    25th October 2022

    No incidents reported

    24th October 2022

    No incidents reported

    23rd October 2022

    No incidents reported

    22nd October 2022

    No incidents reported

    21st October 2022

    No incidents reported

    20th October 2022

    No incidents reported

    19th October 2022

    No incidents reported

    18th October 2022

    No incidents reported

    17th October 2022

    No incidents reported

    16th October 2022

    No incidents reported