We have identified an issue in both the French and London regions which has resulted in a temporary outage of service.
We are happy to confirm that all services are operational.
We have applied a fix to our French Region infrastructure and believe it should now have resolved the issue. Support will continue to monitor.
We can confirm the London region was not impacted. Apologies for any confusion.
3rd November 2022
No incidents reported
2nd November 2022
No incidents reported
1st November 2022
No incidents reported
31st October 2022
CI ServerNew Build Failure
We are investigating issues where our ci build server is failing to provide new builds of Scissors. Updates to follow.
Service has now been restored.
30th October 2022
[MAINTENANCE NOTIFICATION] TF Network & DB03 Restart - 30 Oct 19:00 UTC
This is a Maintenance Notification
We will need to perform a restart of the entire TF Network to allow for DB03 to be restarted. This is essential as we need to apply various updates to the DB Server.
Maintenance has been completed without issue.
29th October 2022
VPS Control PanelVPSCP - Partial Outage
Our VPSCP is currently experiencing network communication issues with the servers within our French and London Regions. We believe this is due to the server being hosted on 3rd party infrastructure which is currently suffering from maintenance to their core backbone. This is impacting our ability to provision additional IPV4 capacity and manage the VPS Infrastructure.
Full service has now been restored.
We currently are only seeing issues between the VPS Control Panel and our London Region. We're continuing to monitor the situation and will be releasing the additional IPV4 capacity and processing orders as soon as connectivity has been restored.
London RegionIP Capacity Issues - London Region
We are working to add additional IPV4 capacity to our London region, which at the current time has been fully utilised. This is preventing the deployment of some client orders. We aim to have the issue resolved within the next 1 hour.
We have now released additional capacity into the London Region.
28th October 2022
Freedom Minecraft ServerFreedom Server - Network Backbone Maintenance
We have been made aware that the upstream provider for our Freedom game-mode server are currently performing essential maintenance to their network backbone. As a result we're seeing significant disruption when attempting to connect from the Superior Networks Infrastructure to this 3rd party companies network. For the time being the Freedom server and dev environments hosted on MC-02 have been taken offline.
The 3rd party provider that hosts the Freedom Servers physical infrastructure have now concluded their maintenance and we have been able to restore full service as of around 1 hour ago.
Network BungeeTF Network - Connectivity Issues
We are investigating issues impacting player connectivity to the TF Network.
It appears the root cause of these issues is scheduled maintenance to one of the physical hosts network backbone which powers the server. Status page being updated accordingly.
London RegionLondon Region - Poor Network Connectivity
We are seeing reports of poor network connectivity within our London region impacting a number of services. Support are currently troubleshooting the issue.
Upon further investigation, we believe this is being caused by certain customers trying to download / access resources that are impacted by a 3rd party's major network maintenance. We are not seeing any performance issues within our region and connectivity to other common infrastructure providers. We will continue to monitor the situation.
Network BungeeLogin Issues to TF Network
We have identified a major issue with the Network Bungee to the TF Network which is preventing players connecting. Urgent maintenance is currently being undertaken to resolve the issue.
We are fully satisfied that the mitigation steps put in place yesterday have stuck and the network bungee is operating as expected.
We have re-started the network bungee software. At the current time we believe the fault to be linked to some background OS Updates that were applied earlier today which included critical Java patches. We believe the restart to the network bungee resolved the issues we have been seeing with failing to connect.
